Tfund.com

Table Of Contents


General Questions


What is Tfund?

Tfund allows you to sell custom apparel to make money for your idea, project, organization, or event without risks or upfront costs. Learn how to set up your own campaign by viewing our How it Works page.


How do I start a campaign?

It's easy! Just click the Get Started link to get started. Please Note: Currently, Tfund is currently only available in the U.S.

For those outside of the United States, we do have another program called Share & Sell that you might be interested run by our sister company, LogoSportswear.com. You can open your own free custom t-shirt and apparel store online and earn 15% commission on sales you make through your store. It's fast and easy to set up. Learn more by clicking here.


How much does it cost to start a campaign?

Tfund campaigns are always 100% FREE to run! There is no upfront cost or risk to run a campaign through Tfund.

You can independently choose to invest in promoting your products by using Facebook Ads or other social platforms (we even offer the ability to add your tracking pixel the campaign). The amount you spend on ads is up to you.


How long can a campaign run?

Your campaign can run from 7-21 days.


Is Tfund available outside the United States?

To create and run a campaign you must live in the United States. In the future, we hope to be able to offer the service internationally. Please keep an eye on the Tfund Facebook page for any announcements regarding international availability.

Please note that anyone can purchase from a Tfund campaign regardless of what country they are located in. International shipping rates will apply.

We do have another program called Share & Sell that you might be interested run by our sister company, LogoSportswear.com. You can open your own free custom t-shirt and apparel store online and earn 15% commission on sales you make through your store. It's fast and easy to set up. Learn more by clicking here.


What type of printing does Tfund offer?

Tfund offers the most advanced imprinting capabilities in the industry including: digital printing and screen printing. Based upon the number sold, colors chosen, and artwork Tfund will select the best printing method to produce the best quality product possible. The type of printing method may vary between youth and adult versions however; every effort will be made to maintain a similar look and feel. We stand by our promise to deliver the best quality product possible.


Artwork


I have a design I want to upload. What file types can I use?

We recommend that images have of at least 150dpi (300dpi recommended). Please note that smaller images, blurry images, low-resolution, etc. may be not printable.

Our online designer accepts the following file formats and can immediately show you a preview:

  • PNG
  • JPG
  • GIF
  • BMP
  • TIFF
  • EPS
  • PS
  • WMF

You can also upload the following vector file formats, however, they may not instantly show you a preview in our online designer (please see this question for more information).

  • AI
  • PSD
  • CDR
  • PDF
  • SVG
  • XCF

We are unable to accept files in Microsoft Office (Word, Excel, PowerPoint, Publisher, etc.) formats, archive files (ZIP, RAR, TAR, GZ, etc.) or files located on services such as Dropbox, OneDrive or Google Drive.

If you have any questions about the usability or compatibility of any image, you can with a copy of the image as an attachment and we will be happy to evaluate the image free of charge.


Can I provide vector artwork?

Yes! We will be happy to accept your vector artwork file if you have that available. Please note that our online designer might not be able to instantly show you a preview of certain vector art files; in this situation, you should save the vector file as a high-resolution transparent PNG, upload that into the online designer and continue creating your campaign.

Once you have completed creating your campaign, you can email a copy of the vector art file to along with the URL to your campaign and we will be happy to replace the artwork with the vector version.


Can you help me with my design?

We are unable to design your products for you, but we'd love to help you with any questions you may have! You can contact us via our contact us page.


Creating A Campaign


Who handles customer service?

All customer service is handled by our customer service team


What products can I sell?

Currently, we offer the following products:

  • Short-Sleeve T-Shirt
  • Hooded Sweatshirt
  • V-Neck T-Shirt
  • Tank Top
  • Long Sleeve T-Shirt
  • Tagless T-Shirt
  • Fan Jersey
  • Tote Bag

We may offer additional products in the future so follow us on Facebook and Twitter to learn the latest news and offerings.


Can I offer my products in multiple colors?

Yes, most products offer multiple colors, however you'll need to set up separate campaigns for each color. You can let buyers know that you have other color choices by telling through social channels and other means of promotion.


Can I save a design and come back later?

Yes! When you are building your campaign page you can click the Save & Email button that is located at the bottom of the page. We will email you a link to your saved campaign so you can finish creating your campaign when you are ready to do so. If you forget to click this button, you can click the Get Started link and it will take you back to where you left off as long as you haven't closed your browser.


Can I make an edit to my artwork after my campaign has launched?

If Orders Have Been Placed:
Unfortunately, we are unable to make any changes to your campaign once orders have been placed.

If No Orders Have Been Placed:
Please contact our customer service team; we are able to make limited changes to designs on a case-by-case basis.


How much should I sell my product for?

That's up to you! There is a minimum cost required to print your product, but you can sell them for any price over that amount. The more items you think you can sell, the lower that minimum cost will be, which means more profit for your campaign!

Be careful - if you set your goal too high, you may not sell enough items which means you might receive less profit or the product may not even be able to be produced. If your goal is too low and you exceed your goal, your profit per item sold may not increase.

Keep in mind, when you have a higher selling price, the markup can cover the costs to print them if you do not meet your goal.


How can I promote my campaign?

Campaigns sell the most when they are promoted through social networks like Facebook, Twitter and Pinterest. To really ramp up your sales, post daily or more on each social network. Your campaign can go viral when people share it with others. Check out our How It Works for more tips on how to promote your campaign campaign.


Can I add a Facebook Ads conversion pixel to my campaign?

Yes! Once you create your campaign, you can add a Facebook Ads conversion pixel by following these instructions.


Is there any limit to the number of campaigns I can run?

There is no limit to the number of campaigns you can create throughout the life of your Tfund account, however, you are limited to 25 active campaigns at any given time. However, if you have sold at least 25 units throughout all of your active campaigns, you will not be subject to the active campaign limit.


Can I put a link to my campaign on my website?

Yes! During the setup process you'll create a unique URL for your campaign that can be linked to from your website. This will help increase exposure to your campaign and help you generate more sales from supporters!


What happens if I meet my goal and the campaign has not ended?

You can keep selling until your campaign period ends. The more you sell, the more profit you'll earn! The profit per item is based on the goal you set when you're setting up your campaign.


Can I cancel my campaign?

If No Orders Have Been Placed:
You can cancel your campaign by logging in to your Tfund account, selecting the campaign you would like to cancel and then clicking the "Campaign Management" tab and confirming your password to cancel your campaign. Please note if you use a Facebook account to log in to Tfund, you will need email our customer service team from the email address your Facebook account is registered to in order to request cancellation on your campaign.

If Orders Have Already Been Placed:
Please email our customer service team. Cancellation requests will be evaluated on a case-by-case basis depending on the reason for cancellation. In some cases, items may still be printed even if the campaign has been cancelled.


What happens if I don't meet my goal?

What makes Tfund so special and different than others is that even if you haven't met your campaign goal, we may sometimes still be able to print your order. There's a few factors that we'll need to look at to determine if we can do this – the number sold, the price you've sold them for and your original sales goal. If we can print them for you, we'll send you and your supporters an email letting you know.

We'll also let you know if you've earned any profits from your campaign. Although you won't receive the profits you originally anticipated, you might receive some – which is always better than none! If you've earned profits, you can login in to your WePay account that you created when you set up your campaign and collect your profits.


Profits/Payouts


How is my profit calculated?

Profit is calculated based on the cost to produce the items, how many items you sell, and the price you set when you set up the campaign. The profit per item is based on the goal you set when you're setting up your campaign.


How do I get my profits?

When you create a campaign on Tfund you'll be asked to set up a free WePay account. WePay is the secure payout processor that Tfund works with to process payouts from your campaign. Please note: You'll need to be a U.S. resident in order to set up an account.

After a successful campaign has ended and all the orders have been processed and shipped, you'll be able to collect any profits that you've earned directly through your WePay account.

If your campaign was created prior to January 13, 2014, please login to your Tfund account and click the "Request Payout" button to provide the necessary information required for payout. You will be mailed a check within 6-8 weeks.


Is there a fee associated with using WePay to collect a payout?

No — While WePay normally charges a fee for each transaction, we have worked with WePay to ensure that this fee will not be charged on Tfund campaigns.


Can you send me a check?

All payouts for campaigns created on January 11, 2014 or later are handled by our third-party secure payout processor, WePay. After your campaign concludes, you will be required to log in to your WePay account to withdraw funds; during this process, you can elect an electronic transfer or request a paper check.


Can you send me my profits via PayPal?

Sorry, we do not offer PayPal at this time. Tfund provides payments via electronic transfer through our partner, WePay. You can optionally request a paper check.


Do I have to pay taxes on my profits?

When you set up your account with WePay (the secure payout processor that Tfund works with) you'll need to enter your tax information. It's your responsibility to report your profits from Tfund. For example in the U.S. if you receive more than $600 in profits you will be required (by law) to fill out a 1099 form. Please note that Tfund is unable to provide tax advice. Please consult with your accountant or tax professional for more information.


Non-Profits


What does it mean when a campaign says "Verified Non-Profit" and how do I get it?

The "Verified Non-Profit" ribbon on certain campaigns lets supporters know that a non-profit organization [501(c)(3)] is running the Tfund campaign. If you are an authorized representative of a non-profit organization, you can set up a Verified Non-Profit ribbon on your campaign by contacting our customer service team and requesting a charity verification audit. Please note that we are only able to verify charities located in the United States at this time.

The "profit donated" is calculated as your "selling price" minus the cost of the product (cost of product varies based on volume, style, and print colors).


If I'm raising funds for a charity and a portion of or all proceeds will go to the organization, do I need to do anything special?

To the extent that you are involved in the organization, you are solely responsible for complying with all legal regulations.* To learn more about regulations, please click here.


* You understand and agree that Tfund is not responsible for any federal, state or local regulatory, tax or other legal compliance obligations with the respect to the "donations" solicited nor the sales of products in connection with our service, which shall be your sole responsibility. Tfund hereby disclaims that is has done any review whatsoever of the content of our user's programs nor the groups organizations deemed by any user to benefit from such sales of products.


Are there any additional costs to set up a campaign for a non-profit?

No, it's 100% FREE to run just like for everyone else. There is no upfront cost or risk to run a campaign through Tfund. The only thing you'll ever receive from us are the profits if your campaign was successful!


Ordering


How can I order from Tfund?

When you place an order from a campaign, WePay (the secure payout processor that Tfund works with to process payments) will authorize the payment for the amount of the item including shipping costs, however you'll only be charged if the campaign meets the minimum profits needed to be printed before the campaign end date. If the campaign is successful, you'll receive a confirmation email from WePay when your payment has been processed as well as an email from Tfund with your order details and tracking information.


How much does shipping cost?

Ship to Yourself:
$5.95 shipping for U.S. orders

For International orders, additional shipping charges may apply. We will email you if additional funds are needed for shipping fees. Fees reflect freight only, any duty or custom fees are buyer's responsibility.

*We do ship to International and APO/AE addresses via United States Postal Service (USPS). You will be emailed if additional funds are needed to cover International shipping charges. Fees reflect freight only, any duty or custom fees are buyer's responsibility.

Ship to Campaign Manager:
FREE shipping to the Campaign Manager's U.S. address.

* This option may not be available for all campaigns. The Campaign Manager has the option to accept shipment when setting up the campaign. This option is best used when running a local campaign as the Campaign Manager can distribute product to supporters at events or a central location.


Will I be taxed on my purchase?

In the United States
Beginning March 9, 2015, only orders shipped to Connecticut will be subject to sales tax (6.35%). Orders placed before this date may be subject to sales tax from additional states.

Outside of the United States
You are wholly responsible for any paying any tax, duty, custom, fee, VAT, etc. related to your purchase or in conjunction with the receipt of your purchase. Additionally, we are unable to declare purchases as gifts.


When will my purchase be shipped?

You will receive your products approximately 2-3 weeks after the campaign ends successfully. For Hawaii, Alaska, U.S. Territories, APO/AE and international orders, please allow additional delivery time. You will receive a shipping confirmation email with your tracking number. You can track your order here.


If the campaign doesn't reach its goal, will I still be charged?

If the campaign does not meet the goal, the product may still be printed based on the profits earned. If the campaign will be printed, you will receive an email letting you know you will receive it, a confirmation from WePay (the secure payout processor that Tfund works with to process payments) that your payment has been processed as well as an order confirmation from Tfund with your order details and tracking information.

If the campaign has not raised enough profits to print your items, you'll receive an email notification and you will not be charged.


The campaign I ordered from was unsuccessful — why I am still showing a charge on my credit card from the campaign?

When you order from a campaign on Tfund, we will immediately place an authorization onto your credit card (the type of authorization we use does not affect your account balance); in the event that the campaign is not successful, the authorization should fall off your statement approximately 5-7 business days after the campaign concludes.

If you are still seeing this charge after 5-7 business days, please contact our third party payment processor.


What appears on my credit card statement from Tfund?

A charge from Tfund will be listed as WPY*Tfund proceeded by the campaign URL.


What is your Return & Cancellation policy?

Returns
Because all orders are made-to-order, they are non-returnable. However, if your product has flaws or defects in workmanship, please contact our customer service team and get a return authorization. Shipping charges are non-refundable. Re-produced orders may be printed using a different printing method. Due to dye lot variances, some shading differences may occur on occasion beyond our control.

Cancellations
Cancellations must be received in writing at least 48 hours before the campaign ends. Unfortunately, we are unable to accept cancellations on orders placed during the final 48 hours of the campaign.