Tfund.com

As of August 6, 2019, Tfund is no longer accepting new campaigns. Read More


Table Of Contents


General Questions


Is Tfund shutting down?

Yes, as of August 6, 2019, Tfund has begun the process of discontinuing its service and will no longer be accessible after January 1, 2020. Click here for more information.


How do I start a campaign?

As of August 6, 2019, Tfund will no longer allow new campaign creation. Click here for more information.


How much does it cost to start a campaign?

Tfund campaigns are always 100% FREE to run! There is no upfront cost or risk to run a campaign through Tfund.


What type of printing does Tfund offer?

Tfund offers the most advanced imprinting capabilities in the industry including: digital printing and screen printing. Based upon the number sold, colors chosen, and artwork Tfund will select the best printing method to produce the best quality product possible. The type of printing method may vary between youth and adult versions however; every effort will be made to maintain a similar look and feel. We stand by our promise to deliver the best quality product possible.


Creating A Campaign


** As of August 6, 2019, Tfund will no longer be accepting any new campaigns. Click here for more information. **

Who handles customer service?

All customer service is handled by our customer service team


Can I make an edit to my artwork after my campaign has launched?

As of August 6, 2019, no further edits will be allowed to any active or completed campaigns.


What happens if I meet my goal and the campaign has not ended?

You can keep selling until your campaign period ends. The more you sell, the more profit you'll earn! The profit per item is based on the goal you set when you're setting up your campaign.


Can I cancel my campaign?

Please click here to contact our customer service team.


What happens if I don't meet my goal?

What makes Tfund so special and different than others is that even if you haven't met your campaign goal, we may sometimes still be able to print your order. There's a few factors that we'll need to look at to determine if we can do this – the number sold, the price you've sold them for and your original sales goal. If we can print them for you, we'll send you and your supporters an email letting you know.

We'll also let you know if you've earned any profits from your campaign. Although you won't receive the profits you originally anticipated, you might receive some – which is always better than none! If you've earned profits, you can login in to your WePay account that you created when you set up your campaign and collect your profits.


Profits/Payouts


** As of August 6, 2019, Tfund will no longer allow new campaign creation. Click here for more information. **

How is my profit calculated?

Profit is calculated based on the cost to produce the items, how many items you sell, and the price you set when you set up the campaign. The profit per item is based on the goal you set when you're setting up your campaign.


How do I get my profits?

When you create a campaign on Tfund you'll be asked to set up a free WePay account. WePay is the secure payout processor that Tfund works with to process payouts from your campaign. Please note: You'll need to be a U.S. resident in order to set up an account.

After a successful campaign has ended and all the orders have been processed and shipped, you'll be able to collect any profits that you've earned directly through your WePay account within 7 business days of campaign completion. Please note that you have 90 days to collect any profits otherwise they will be refunded by WePay to your purchasers.


Is there a fee associated with using WePay to collect a payout?

No — While WePay normally charges a fee for each transaction, we have worked with WePay to ensure that this fee will not be charged on Tfund campaigns.


Can you send me a check?

All payouts for campaigns created on January 11, 2014 or later are handled by our third-party secure payout processor, WePay. After your campaign concludes, you will be required to log in to your WePay account to withdraw funds; during this process, you can elect an electronic transfer or request a paper check from WePay.


Can you send me my profits via PayPal?

Sorry, we do not offer PayPal at this time. Tfund provides payments via electronic transfer through our partner, WePay. You can optionally request a paper check.


Do I have to pay taxes on my profits?

When you set up your account with WePay (the secure payout processor that Tfund works with) you'll need to enter your tax information. It's your responsibility to report your profits from Tfund. For example in the U.S. if you receive more than $600 in profits you will be required (by law) to fill out a 1099 form. Please note that Tfund is unable to provide tax advice. Please consult with your accountant or tax professional for more information.


Non-Profits


** As of August 6, 2019, Tfund will no longer allow new campaign creation. Click here for more information. **

If I'm raising funds for a charity and a portion of or all proceeds will go to the organization, do I need to do anything special?

To the extent that you are involved in the organization, you are solely responsible for complying with all legal regulations.* To learn more about regulations, please click here.


* You understand and agree that Tfund is not responsible for any federal, state or local regulatory, tax or other legal compliance obligations with the respect to the "donations" solicited nor the sales of products in connection with our service, which shall be your sole responsibility. Tfund hereby disclaims that is has done any review whatsoever of the content of our user's programs nor the groups organizations deemed by any user to benefit from such sales of products.


Ordering


** As of August 18, 2019, Tfund will not be accepting any additional orders; all existing orders will be fulfilled. Click here for more information. **

How can I order from Tfund?

When you place an order from a campaign, WePay (the secure payout processor that Tfund works with to process payments) will authorize the payment for the amount of the item including shipping costs, however you'll only be charged if the campaign meets the minimum profits needed to be printed before the campaign end date. If the campaign is successful, you'll receive a confirmation email from WePay when your payment has been processed as well as an email from Tfund with your order details and tracking information.


How much does shipping cost?

Ship to Yourself:
$5.95 shipping for U.S. orders

For International orders, additional shipping charges may apply. We will email you if additional funds are needed for shipping fees. Fees reflect freight only, any duty or custom fees are buyer's responsibility.

*We do ship to International and APO/AE addresses via United States Postal Service (USPS). You will be emailed if additional funds are needed to cover International shipping charges. Fees reflect freight only, any duty or custom fees are buyer's responsibility.

Ship to Campaign Manager:
FREE shipping to the Campaign Manager's U.S. address.

* This option may not be available for all campaigns. The Campaign Manager has the option to accept shipment when setting up the campaign. This option is best used when running a local campaign as the Campaign Manager can distribute product to supporters at events or a central location.


Will I be taxed on my purchase?

In the United States
As of November 7, 2018, orders shipping to the following states will be subject to sales tax:

  • Alabama (AL)
  • California (CA)
  • Colorado (CO)
  • Connecticut (CT)
  • Hawaii (HI)
  • Illinois (IL)
  • Indiana (IN)
  • Kentucky (KY)
  • Maine (ME)
  • Maryland (MD)
  • Massachusetts (MA)
  • Minnesota (MI)
  • Missouri (MO)
  • Mississippi (MS)
  • North Carolina (NC)
  • North Dakota (ND)
  • New Jersey (NJ)
  • Nevada (NV)
  • Ohio (OH)
  • Oklahoma (OK)
  • Pennsylvania (PA)
  • Rhode Island (RI)
  • South Carolina (SC)
  • South Dakota (SD)
  • Texas (TX)
  • Vermont (VT)
  • Washington (WA)
  • Wisconsin (WI)

Outside of the United States
You are wholly responsible for any paying any tax, duty, custom, fee, VAT, etc. related to your purchase or in conjunction with the receipt of your purchase. Additionally, we are unable to declare purchases as gifts.


When will my purchase be shipped?

You will receive your products approximately 2-3 weeks after the campaign ends successfully. For Hawaii, Alaska, U.S. Territories, APO/AE and international orders, please allow additional delivery time. You will receive a shipping confirmation email with your tracking number. You can track your order here.


If the campaign doesn't reach its goal, will I still be charged?

If the campaign does not meet the goal, the product may still be printed based on the profits earned. If the campaign will be printed, you will receive an email letting you know you will receive it, a confirmation from WePay (the secure payout processor that Tfund works with to process payments) that your payment has been processed as well as an order confirmation from Tfund with your order details and tracking information.

If the campaign has not raised enough profits to print your items, you'll receive an email notification and you will not be charged.


The campaign I ordered from was unsuccessful — why I am still showing a charge on my credit card from the campaign?

When you order from a campaign on Tfund, we will immediately place an authorization onto your credit card (the type of authorization we use does not affect your account balance); in the event that the campaign is not successful, the authorization should fall off your statement approximately 5-7 business days after the campaign concludes.

If you are still seeing this charge after 5-7 business days, please contact our third party payment processor.


What appears on my credit card statement from Tfund?

A charge from Tfund will be listed as WPY*Tfund proceeded by the campaign URL.


What is your Return & Cancellation policy?

Returns
Because all orders are made-to-order, they are non-returnable. However, if your product has flaws or defects in workmanship, please contact our customer service team and get a return authorization within 30 days of receiving your order. Shipping charges are non-refundable. Re-produced orders may be printed using a different printing method. Due to dye lot variances, some shading differences may occur on occasion beyond our control.

Cancellations
Cancellations must be received in writing at least 48 hours before the campaign ends. Unfortunately, we are unable to accept cancellations on orders placed during the final 48 hours of the campaign.